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CEO's Report
Howdy all and
welcome to another chapter in the frantic world of Knowledgeone
Corporation.
What is that Chinese
curse again? “May you lead an interesting life?” Everything is good
news even though we are struggling to find new staff and meet our
growth objectives. But, all my associates in this industry tell me
they have the same problem – there is a dearth of high quality
people available.
We
have solved most of our problems with programmers by hiring
graduates as interns and then training them ourselves but, we need
more senior and experienced people as consultants and sales people.
So, if any of you out there in end-user land know of high quality
consultants (from our industry, now called Enterprise Content
Management or ECM) or super professional sales people please give
them my email address and tell them to contact me.
My
schedule is, as usual, just crazy. Yesterday I was in Brisbane,
today I am in Sydney and Saturday I will be in San Diego. Yet when I
have time to recall, I remember making the decision to leave my job
as Director of Support and Services with Burroughs Corporation (now
called Unisys) 25 years ago and start my own software company
because I was tired of traveling and didn’t want to move again (they
were about to post me to London). I am traveling more now than I
ever did with Burroughs. As the comedians say, “Ain’t life funny?”
On
the product side I am really, really, really happy with RecFind 6.0
the latest redesign and rewrite of our iconic RecFind records and document
management system. It is so pretty (yes that is the right word) and
so easy to use and so powerful and so full of interesting and clever
new features that I think it will create a bigger reaction than the
very first version of RecFind in 1986.
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RecFind 6.0
– New User
Interface |
The opposition are about to get comprehensively blown away. Once
RecFind 6.0 is released every other eDRMS on the planet will be
suddenly years out of date and will look very old and very tired. We
are still on track for a May/June release date. Not being Microsoft,
we actually test our software to death before releasing it. In our
model, testing is at least 50% of the R&D cycle; we simply can’t
afford to take risks with our customer’s data.
Our sales are really healthy (no, we are not affected by the US
sub-prime problem) and one surprising factor is that we are selling
more RecFind 5.0 systems than last year. My assumption is that the
interest generated by innovative new products like Knowledgeone and
RecFind 6.0 is helping to re-direct customers and prospects back to
us. We have also had a lot of old customers (i.e., running old
out-of-maintenance releases like RecFind 3.2) coming back to the
fold and wanting to upgrade to the latest release. The common theme
is that RecFind “just works” and is easy to use. They have looked at
other solutions (and in some cases tried other solutions) but come
back to RecFind because it has all the functionality they need, is
easy to use and just works day after day as a “painless” and low
friction solution. I just love RecFind.
I
have also just written a new paper on the ubiquitous
SharePoint,
Microsoft’s application software panacea. This was in response to
repeated requests from our customers because they were being “beaten
up” by IT people to convert everything (including their records
management solution) to SharePoint. I thought I should dispel the
myth with reality and facts. Please take a look at the new
paper on our website
here>>
Please let me know what you think of this paper. I will follow it up
with a second paper on how to integrate with SharePoint in about a
month.
I
will be traveling over the next month or so but can be reached by
email wherever I am so please keep in touch – I love talking to
customers whether it is by phone, email or in person.
Best Regards,
Frank McKenna CEO
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Bundaberg Regional Council chooses RecFind-Corporate
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Newly formed
Bundaberg Regional Council, Queensland has chosen
Knowledgeone Corporation’s RecFind-Corporate as its
corporate electronic document and records management
solution (EDRM).
In December 2007, the Queensland Government
announced a new legislation where local government
areas must amalgamate and centralize their use of
technology applications. Bundaberg
Regional Council, incorporating Burnett, Isis, Kolan
and Bundaberg City Shire Councils chose RecFind
Corporate over many EDRM products as its corporate
records management solution...more>>
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Knowledgeone's new office in Queensland
We are pleased to announce that Knowledgeone Corporation has established a new
office in Queensland.
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Lambros
Helios |
Based in Brisbane's CBD, our
office
is now up and running with a new manager, Lambros Helios. Lambros'
arrival marks a new phase in our 'on-the-ground' consultative services
approach for the state of Queensland.
With substantial IT integration
experience behind him, Lambros will be very able to assist you with
your all your RecFind
and
Knowledgeone K1 needs.
For further information or assistance contact Lambros on 07
3010 9706 or email
l.helios@knowledgeonecorp.com
Knowledgeone Corporation, Queensland
Suite 1, Level 5, 320
Adelaide Street, Brisbane
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AIIM EXPO
2008
In early March,
Knowledgeone
Corporation exhibited at the world's premier event for imaging
and information management, the AIIM Expo in Boston, USA.
It was our
second attendance in as many
years.
During the three day conference,
Greg Warrilow and Ben Tesoriero were very busy conducting product
demonstrations, attracting global partners and catching up with customers.
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Knowledgeone's Greg Warrilow with
K1 customer
Barbara Brown of Clermont County, Ohio USA |
According to Greg
Warrilow, "most of the attendees were based throughout the
United States, but we also had visitors to the stand from
Australia, Belgium, Canada, India, Korea, New Zealand, Saudi
Arabia and United Kingdom.
Once
again our black and
orange carry bags (made from recycled plastic) were a big hit and it was good to see
people using them throughout the exhibition area".
"There are a
plethora of ECM solutions in the market place, however seeing
them all on show in place highlighted that Knowledgeone K1 truly is
an innovative and cutting edge solution," said Greg.
With an estimated 30,000 attendees, AIIM was the
ideal promotional platform for RecFind and
Knowledgeone K1. The
products were well received and our bright orange display stood
out
amongst hundreds of competing
stands.
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'Top'
Queensland
RecFind Users Group
The first Queensland RecFind Users Group meeting for
2008, held on 12 March in Brisbane's CBD went extremely well, attracting many local RecFind users.
Knowledgeone's Jonathan Scowen gave an
informative RecFind presentation and Nadine Morley, Records
Support Officer of Queensland's Corrective
Services spoke about working with RecFind on a daily basis.
Nadine highlighted the
importance for experienced RecFind users to do additional
training.
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Nadine Morley of QLD
Corrective Services speaks to
users about RecFind |
The meeting brought up many questions from
regular users, contributing to healthy discussions and bringing greater awareness
to RecFind's special features and
functionalities.
Michelle Alcock, Principal Advisor -
Business Services at Queensland's Corrective Services was
elected as the group's Chairperson and Cathy Rowe, Senior
Records Officer, Crime and Misconduct Commission was elected as
Secretary.
Want to know about Knowledgeone Corporation's
user groups for RecFind and K1?
Contact: + 61 2 8913 9300 or
marketing@knowledgeonecorp.com
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Did you know?
Knowledgeone Corporation can do your high volume imaging and scanning
Did
you know that Knowledgeone Corporation can assist you with all your
high volume business imaging and scanning work?
Knowledgeone
understands that business scanning and imaging can be an arduous
and time consuming process.
We know that it's
essential to your organization that all of your critical documents
and records are electronically kept. That's why we've introduced a
new service that can do all of your business imaging and scanning
(either on-site or off-site) however it suits you
– quickly and
efficiently.
Start your new imaging approach today by discussing the
strategies and requirements of your organization with management,
departmental heads and knowledge workers and then let us know.
If you like to know more about this new service please contact
one of our sales representatives on +61 2 8913 9300 or
sales@knowledgeonecorp.com
M ore
about Knowledgeone's Imaging and Scanning products>>
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Tips & Tricks
Knowledgeone K1
Version 1.6 of
Knowledgeone K1 has some new features that are sure to be a hit
with end users.
Double clicking is now available
to view records. Default sorting orders can be set within the Database Registration Module
(DRM); previously
lists were always sorted by the External ID but now the K1
Application Administrator can use any field in any table to
configure the default sort order.
RecFind
Did you know that
you can email a document profile and electronic document from
within the RecFind application?
The "email" dropdown menu on
the RecFind Toolbar has the option "Email Document Profile and
Attachment"; selecting this option will display a new email
template with the document profile metadata and the
electronic document attached to it. This can then be emailed in
the normal way either internally or externally. Your RecFind
administrator can configure email -
enablement to either MAPI or
SMTP in the Config module.
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RecFind 5.0.0I Service Pack
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Training
News & Schedule 2008
Knowledgeone K1 and
RecFind
training courses throughout Australia have kept our team of
trainers, Trevor Coombs and Greg Warrilow constantly busy over
the last few months.
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Cameco Mining's head office |
In particular, Brisbane has had
full courses because of the recent upgrading of RecFind by a
number of sites throughout the Queensland Government.
Queensland has also hosted our
first onsite training for one of the newly formed super
councils, the Bundaberg Regional Council. The new council is rolling
out RecFind-Corporate suite throughout its
collective shire
councils as its preferred EDRMS solution. Key users have been
trained in all aspects of the product and will in turn provide
in-house training to ensure maximum return on investment.
Cameco Mining in the Northern
Territory, recently invested in onsite training to help
configure its K1 system. Key staff have become
proficient in the DRM and the Xchange module, which will enable
the organization to import data from smaller disparate systems.
In Tasmania, records officers
at a prominent community union were trained to
expand the scope of the organization's RecFind-Corporate suite. Although RecFind has been in use
for some time, the EDM components were not being utilized to
their full potential. Investment in onsite training has ensured
that the union can now take advantage of RecFind's
full EDRMS functionalities.
Training
Schedule 2008
Australia
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April 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
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K1 Administrator |
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RecFind User |
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14 - 15 |
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RecFind Administrator |
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15 - 16 |
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RecFind EDM |
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RecFind Inactive |
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17 |
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May 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
12 |
26 |
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K1 Administrator |
13 - 14 |
27 - 28 |
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RecFind User |
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5 - 6 |
12 - 13 |
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RecFind Administrator |
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6 - 7 |
13 - 14 |
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RecFind EDM |
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RecFind Inactive |
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15 |
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June 2008 |
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NSW |
VIC |
QLD |
SA |
WA |
TAS |
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K1 User |
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4 |
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K1 Administrator |
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5 - 6 |
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RecFind User |
23 - 24 |
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16 - 17 |
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RecFind Administrator |
24 - 25 |
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17 - 18 |
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RecFind EDM |
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RecFind Inactive |
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Bookings
To book your place at one of these upcoming
training courses simply click
here>>
To find out more about a
RecFind or Knowledgeone K1 training course or one of
Knowledgeone's consulting services please email the
Training
Department.
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Customer Feedback
- have your say
What additional records management products or services would you
like us to provide?
Right now we provide records management software, training,
consultancy, barcode readers, labels and ColorBar.
However, as most of our customers are involved in active records
management it behoves us to ask:
- "What else would you like us to provide?"
- Or, maybe even more appropriately, "What additional
products and/or services could we provide to make your job
easier?"
- "Is there something you need that we don’t provide?"
- "Is there something we could provide that would solve a
problem and improve productivity?"
We would like to become a "one-stop-shop" as much as possible so
please let us know your thoughts and requirements.
Please email
Frank McKenna
with your
suggestions.
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Contact Update
Have you recently
shifted office or changed contact details?
For any updates, simply give us your new particulars, as listed
below, and email them to our
Sales Department.
Please include the following details:
Company Name, Contact Person, Designation, Address, Email Address,
Telephone Number, Fax Number, and Customer Number.
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