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CEO's Report - December 2010
It is that time
of year again
As we get closer to Christmas I find that my thoughts are more focused on family and friends than business. We are at the beginning of what we call the festive season; usually one of parties and merriment. However, as we are all painfully aware, there will be many families this season that will not be partying or making merry so it is time for us to think of them and to give thanks for what we have.
We traditionally close down over Xmas to give ourselves time to relax and spend time with families and friends and we will be doing the same again this year. We break at lunchtime on December 22nd and return on January 10th. As usual, there will be volunteers from support who will forgo the break and who will be on the end of the phone and responding to emails to help out those of you who choose to also work over the Christmas break.
This is also a time to thank our customers and partners for their support during 2010. Running a business and staying in business is all about meeting the needs of your customers and partners; that is one lesson we learnt very early. The cleverest software in the world isn’t worth a wooden nickel if it doesn’t meet the needs of the consumer. Thank you for supporting us in 2010; we look forward to being of service again in 2011.
Meeting the needs of our customers is one of the reasons we have always made it so easy to contact us. Go to our website, click on the ‘Contact Us’ heading on the home page and find our main phone numbers and addresses or simply send an email to anyone in the company using the ‘Email Us’ sub menu. I am a user of many products and services and I become very frustrated with many websites that simply refuse to let you contact anyone; most don’t even let you know where they are. I also hate automated, robotic responses with a passion just as I hate outsourced support
centers where you generally end up speaking with a poorly trained employee of a generic call center. Personally, I refuse to use them. If I can’t speak to a real employee of the company I take my business elsewhere.
Everyone you communicate with or speak to at my company is an employee working at one of my offices and if you are ever unhappy with a response from us please get on to our website and email me immediately; I always respond. This is the link:
http://www.knowledgeonecorp.com/contactus/emailus.htm
We have all been working very hard on new and improved products this year. All things being equal (and no repeat of the GFC please) 2011 is shaping up to be a very exciting year of new product releases and many easier, faster and better ways for you to get your work done. I can never promise to make your daily grind totally enjoyable but I can promise to make it easier to get through by continually updating our software to improve productivity. If you have any ideas or suggestions about ways to make our products easier and faster to use please tell me about them.
A Merry Xmas and a Very Happy New Year from all of us here at Knowledgeone Corporation
Best Regards,
Frank McKenna, CEO
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RecFind 6
version 2.3
Version 2.3 was released to all customers in
September 2010. It was a major update and all customers should
upgrade as soon as possible. It can be downloaded from our website
at the following URL:
http://www.knowledgeonecorp.com/support/downloads.htm#RecFind6
New Features in 2.3 Summary
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Improved support for 64 Bit Operating Systems |
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Improved Support for Windows 7 |
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Scheduled Reports |
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EDOC thumbnails |
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Workflow graphical template designer |
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Improvements to Workflow (e.g., decision tasks) |
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Faster searches |
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New Thesaurus/Corporate Vocabulary searches |
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Button integrated with SharePoint, making it easy to
capture documents stored in SharePoint with the Button |
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Record filters for Xchange import |
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Xchange now imports a K1 database |
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RecFind 6
'thin-client' or 'web-client'
The first release of the new web client has been delayed while we
add additional functionality. It was always going to be released in
two versions with version 1.0 being a subset of the RecFind 6 smart
client (the client you are all using now) and version 2.0 having
equivalent functionality to the smart client. However, customer
testing caused us to have a rethink about the functionality of 1.0
and we decided to make a few changes and add a few things so it is
now back in limited, controlled release and testing. The R&D team
tells me we can expect a full general release in February 2011.
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Software as a
Service (SaaS) / Hosting
RecFind in the Cloud!
SaaS is where we run the RecFind 6 application for you 'off-site' and provide all of the server
related IT equipment and facilities required. We also take care of all the updates required for the
server, database (e.g., SQL Server) and the RecFind 6 application as
well as backups. We basically install (on our servers), configure,
maintain and run the application for you.
SaaS is the fastest growing area in IT. Customers
are moving to this model because it is less costly and infinitely
easier to manage. The added bonus is that you have your RecFind 6
application managed by the same people that designed and wrote it.
No one has more knowledge of RecFind 6 than us and no one can make
the configuration changes required by each and every customer better
or faster than us.
If required we can also provide additional services like
scanning your paper documents and capturing and registering your
emails.
We can easily convert your current 'onsite' RecFind 6 system to a
hosted SaaS system if required. Just let us know if you are
interested in this service.
Read what industry leaders say about SaaS,
Click here...
Please click here to request more information on our
SaaS service..
Please click here to read more information on
SaaS from our website..
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Knowledgeone (K1) - End of Product Lifecycle
Knowledgeone (K1) is now nearing the end of its lifecycle.
RecFind 6 is the upgrade product for K1 and the first shipment of
RecFind 6 was in December 2008. RecFind 6 version 2.3 is the current
upgrade for K1. The last version of K1 to ship was 1.6.
You should be on K1 version 1.6 before you upgrade to RecFind 6
version 2.3. Note that RecFind 6 is actually an upgrade to K1 (not
RecFind 5), we changed back to the RecFind brand name and renamed K1
version 2.0 to RecFind 6.
We supply a program that will convert all of your K1 data to
RecFind 6.
K1 will be decommissioned on December 31, 2010 meaning that there
will be no more code changes or fixes after this time. Support for K1 version
1.6 will continue until December 31 2011.
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New SharePoint Integration Module
- Call for limited release sites
R&D has been quietly working away on an improved
way to integrate RecFind 6 to Microsoft SharePoint. Please note that
the new method is based around new functionality in SharePoint 2010
and will only work with SharePoint 2010.
This new module is planned for general release early
in 2011. However, we are looking for customers willing to
participate in a limited and controlled release of this new module.
If you are interested please
email us here...
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Customer Focus
The Canadian RecFind User Group - CANRUG
Jackie Depper - Town of Cochrane, Greg Warrilow -
K1Corp, Donna Nahayowski - Alberta International, Intergovernmental & Aboriginal
Relations
The annual Canadian RecFind Users Group was
held in Leduc, Alberta on November 2, 2010. Hosted by the City of
Leduc (many thanks to Dana Mantei and her team), the meeting was well attended with members of the group
representing key RecFind sites in Canada. Fuelled up on Tim
Horton’s coffee and pastries, the group discussed upgrades to
RecFind 6, exchanged ideas and was given a preview of the latest
functionality of the RecFind 6 product suite including the new web
browser client.
The sites that had gone through the upgrade
process to RecFind 6 shared thoughts, information and experiences to
other sites about to embark on the same upgrade.
Dana Mantei & Jennifer Grant - City of Leduc, Greg Warrilow -
K1Corp, Pat McGilchrist - City of Leduc
Jackie Depper from the Town of Cochrane gave
great feedback on how they have progressed since their upgrade in
March 2010. With the assistance of Knowledgeone Professional
Services, the Town of Cochrane invested in a week of onsite training
and consultancy to ensure a successful roll out of RecFind 6.
Jackie had reported that staff had found the retrieval of
electronic documents so much easier and faster with just one click.
After using the new system for 6 months, they are now looking at
implementing additional functionality such as automatic email
reminders based on review dates.
Alberta College of Pharmacists also gave
positive feedback after completing their upgrade earlier this year.
They are looking to expand usage by implementing an electronic Asset
Register in RecFind 6. Long time CANRug participant and
contributor, Linda Kruger, has now retired from ACP will be missed.
Her replacement Christine Mudryk was welcomed by the group.
Sandy Butler from the LB Becker Group reported
that her upgrade had gone well. After attending the scheduled
RecFind 6 User/Administrator training in March 2010, Sandy was well
equipped to configure the new RecFind 6 system. Given the
complexity of the record keeping structures and multiple databases
at LB Becker Sandy had a long to-do list but pulled it all together
using the RecFind 6 DRM. LB Becker group also invested in a one
day onsite post-implementation consultancy to make some minor
adjustments and configure some workflow.
Donna Nahayowski - Alberta International, Intergovernmental & Aboriginal
Relations, Pat McGilchrist, Dana Mantei - City of Leduc, Sandy
Butler - LB Becker Group, Christine Mudryk - Alberta College of
Pharmacists
Greg Warrilow from Knowledgeone Corporation was on hand and had
the opportunity to answer many questions and to also to provide a
demonstration of some of the latest RecFind 6 functionality
including; scheduled reporting, thumbnail views of EDOCS, local time
zone formatting for date fields, the graphical workflow designer and
the new web browser client. The web browser client was very well
received and all sites could identify the benefits.
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December Special Offer
RecFind 6 Add-on Products - 15% Discount
This special offer is to promote our
range of add-on products for RecFind 6.
The add-on products provide additional options for imaging,
document management, email management, label printing, barcoding and application
integration. They have all been designed to make the above
operations faster, easier and as 'automatic' as possible, saving
you both time and money.
Please click on the following links for more information
about our innovative add-on products. Learn how they can help
your business better meet its objectives while saving money and
becoming more efficient.
Your staff will love them because they will make their jobs
much easier; we remove the tedious jobs and speed up every
process.
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GEM
- complete and fully-automatic email management |
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RecCapture
- a complete and fully-automatic solution to the shared drives
problem
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The Mini API
- the easiest, fastest way to integrate RecFind 6 to
any other application |
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Button
- the world's easiest way
to manually capture electronic documents, emails and scan paper.
Fully integrated with MS Office 2003 and 2007 plus Notes and
GroupWise
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ColorBar
- the easiest, fastest and most professional way to produce colored
file labels |
This offer is valid up until
February 28, 2011
Fifteen-Percent (15%) discount on all purchase of RecFind 6 Add-on products
If you would like a quotation for any of the above Add-on products please
click here...
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O'Neil Software
& Integration to RecFind 6
O'Neil Software is
the maker of the most successful offsite repository management
software in the industry. It is used by thousands of records storage
centers all over the world.
Click here
to visit the O'Neil website.
Chances are, your offsite records
storage company uses O'Neil software to manage the repository.
We will begin a
project with O'Neil Software in the new year to integrate RecFind 6
to O'Neil such that you can make all of your requests to the offsite
storage company (e.g., to retrieve boxes and files) online from
within RecFind 6. As well as automating the request process we are
also planning to introduce efficiency and cost saving algorithms to
help lower the costs of managing your offsite information.
We are now looking
for organizations willing to be Beta test sites for this new
feature. If your storage provider uses O'Neil software and you would
like a faster, better interface plus ways to reduce the costs of
managing your offsite holdings please
contact us here....
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Contact Update
Have you recently
shifted office or changed contact person?
For any updates, simply give us your new particulars, as listed
below, and email them to our
Sales Department.
Please include the following details:
Company Name, Contact Person, Job Title, Address, Email Address,
Telephone Number, Fax Number, and Customer Number (if known)
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Xmas Help Desk
HoursPlease refer to this link on our website:
http://www.knowledgeonecorp.com/support/xmashours.htm
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