Knowledgeone Corporation: Newsletter

In all the time I have been developing software (RecFind 6 is the 29^th application product we have designed and built in 25 years) the most common anomaly has been that the last five percent of the development process seems to take about seventy-five percent of the time. After spending years, millions of dollars and thousands of hours on a new product, making absolutely sure that it is ready to be used by customers is the most difficult and most nerve wracking part of the process.

Designing software is an intellectual and artistic process. Building software is an incredibly technical and complex process. Testing software is just hard work and detail, detail, detail and repetition, repetition, repetition.

Because RecFind 6 is a brand new product with a brand new user interface based on the latest .NET 2008 smart client technology (I believe we are the first in the world to use this technology in this way) there is always the nagging fear, "Will the customers love it?" This is the thought that keeps me awake the most.

The next most urgent thought that disturbs my sleep is, "Have we found every bug?" The temptation is to test forever and never release the product but that is not a good way to stay in business but then, neither is releasing a product full of bugs.

There is lots of good news for RecFind customers but the three most significant items are:

1. The RecFind 6 licence replaces RecFind-Corporate, RecQuery and RecQuery-TC licences. This means you get "full power" licences for all your current client licences (a big bonus).

2. The same RecFind 6 licence can be run either over the network (like the old RecFind-Corporate 5 "fat-client" licence) or over the Intranet (like the old RecQuery-TC licence) with identical functionality.

3. We have reduced the licence cost by around thirty-percent (30%) in all markets. This is to allow for the fact that most customers had a mix of RecFind-Corporate and either RecQuery or RecQuery-TC. We needed to bring the cost down closer to the old "average" licence cost.

We have also changed the way we price GEM and RecCapture (our fully automatic email and document management add-ons); you no longer pay for mailboxes or documents. You simply purchase a licence for your size of enterprise; SME, Corporate or Enterprise. This makes both products far more cost-effective and far easier to manage.

Because we will be converting your RecFind 5 databases to RecFind 6 we will advise you shortly on the preparation work that is required. The majority of you have been with us for ten years or more and some of you have been with us since the first RecFind release in 1986 (22 years ago) so your data could probably do with a good spring clean before you convert it to the new RecFind 6 data model. Jonathan Scowen is preparing a white paper of recommendations for a RecFind 5 “clean up” prior to the RecFind 6 upgrade. Look for this paper in a week or so.

Thank you for your patience and your support. This is the 7^th or 8^th major rewrite of RecFind in 22 years (I am starting to lose track) and we sincerely hope you all love it.

"One factor that was of great assistance in becoming "approved" was the performance of our support team. The GSA contracted Dunn & Bradstreet to interview our US and Canadian customers and rate how well we supported them. We received a top rating and without this we would not have got past first base," says McKenna...more >>

About RecFind 6
RecFind 6 is Knowledgeone Corporation's latest version of the well known RecFind product line. The current version RecFind 5 is installed all around the world as a robust, scalable and proven Electronic Document and Records Management (EDRM) solution. RecFind 6 takes it to the next level...more>>

Ask for a special viewing of RecFind 6.0 at the RMAA Conference and Exhibition in September.

In September, Knowledgeone Corporation will again exhibit at the Australia's premier event for records management, the RMAA International Conference in Sydney.

Knowledgeone's Team at RMAA's Cairns Conference in 2006

At this year's conference, Knowledgeone will exhibit and feature its two premier EDRM and ECM solutions RecFind and K1.

The K1 Team will be there to assist with any questions you have and give a special presentation on Tuesday, 9th September at 2.10 PM.

There will also be plenty of opportunities to meet staff on the stand and to see live demonstrations of K1 and RecFind's new version, 6.0.

Make sure you visit us at Stand No. 41 at the Sydney Convention Centre, Darling Harbour from 8th-10th September, 2008

To arrange an appointment or special viewing of our products and solutions at our stand, please contact sales@knowledgeonecorp.com

K1 Corp's trainers Greg Warrilow and Trevor Coombs have been covering a lot of territory lately with activity taking place from far North Queensland all the way down to Tasmania.

K1 Corp's Trevor Coombs a.k.a. "Yellow Crusader"

One of K1 Corp's training and consulting projects at Sydney Ferries has been keeping both trainers very busy lately. Sydney Ferries are making a significant transition from a purely paper based system to a full EDRM system, using RecFind 5. It has been a challenging and rewarding project, requiring a real change to the way Sydney Ferries has been handling its business records. Training will continue over the next few months.

In other news, Trevor Coombs (pictured) has been doing some charity work, taking part in the Yellow Crusade Walk for the Cancer Council in Sydney. The walk involved a three hour trek across Anzac, Pyrmont and Sydney Harbour Bridges via the Sydney CBD. As one of 100 participants, Trevor was dressed from top to toe in a bright yellow "Teletubby" like, costume. The crusaders managed to raise close to $30,000 for the cause.

To book your place at one of these upcoming training courses simply click here>>

To find out more about a RecFind or Knowledgeone^K1 training course or to book training or consulting for your company please email the Training Department.