A Better Return On Your Investment (ROI)

Most customers use less than fifty-percent of the functionality of our products and most customers only use our products to solve a single business problem.

Most customers could therefore significantly improve their Return On Investment (ROI) on our products by:

• Using more of the standard functionality to better solve the current business problem; and
• Using the existing software and functionality to solve other business problems.

We obviously have a vested interest in making sure that our customers get the maximum return on their investment in our products. If the same investment can be used to solve multiple business problems then we obviously have a much more satisfied and much happier customer.

Please notice that I am talking about using your current licenses to provide more value to your organization. I am not talking about you buying additional licenses.

All RecFind and K1 user licenses are concurrent user and a single license can support far more than one 'real' user. Both RecFind and K1 have configurable data models, the ability to add and support any number of 'databases/datasets', sophisticated security systems (to separate different classes of users) and abundant functionality including imaging, electronic document management, workflow, archiving, etc.

I guarantee that I could walk into any of our customer sites and within a few hours:

a) Show them how to make better use of the existing product and provide a better solution to the current need; and

b) Show them how to solve other business needs using the existing software.

All of our products are highly flexible and highly configurable; they were designed to solve multiple business problems. If you are not using our products to solve multiple business problems then you are not getting the best return on investment, you are not getting full value from your investment in our software.

We have trained consultants that specialize in showing our customers how to do it better and how to do more using the existing software.

If you think there is scope within your organization to do more with our products please email me and tell me about it.

We will respond with our recommendations.

Best Regards,

Frank McKenna, CEO

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Knowledgeone ^K1 Version 1.3 For Oracle Now Shipping

Knowledgeone ^K1 Version 1.3 for Oracle is now shipping to those customers with Oracle database servers.

We apologize for the delay to our Oracle customers but there are literally thousands of differences between the SQL and Oracle version of K1 that it needed an extra and lengthy test regime.

*Important note for Oracle customers* - please be aware that you will require Oracle 10g Release 2 for Knowledgeone ^K1. Those customers that purchased Oracle Standard database software from K1 Corp/GMB and have a current Oracle Support contract will be sent Oracle 10g software with their K1 1.3 upgrade.

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Free Knowledgeone ^K1 Seminars

Knowledgeone Corporation will be holding half day, free information seminars to assist customers with their understanding and implementation of Knowledgeone ^K1.

These seminars will be applicable to Users, Administrators, IT Managers, Business Analysts and Managers.

In these seminars, you’ll discover:

• The features & functions of Knowledgeone ^K1
• The various ‘personalities’ of Knowledgeone ^K1
• What to expect from your RecFind2K1 conversion
• What considerations to be aware of prior to converting
• What steps to take to ensure a smooth transition to Knowledgeone ^K1
• What the RecFind2K1 conversion does
• How long a conversion should take and be shown an example
• How to use the Data Registration Module (DRM) to create a new table
• How to use Xchange ^K1 to import data from 3rd party data sources

If you would be interested in attending a Knowledgeone ^K1 Seminar or have any questions please email Marketing. Invitations and further details will follow shortly.

Knowledgeone Seminar Dates

RecCapture For RecFind Released

We are pleased to announce the release of RecCapture for RecFind version 5.0.0F.

The objective of RecCapture is to provide a totally automatic (no end user involvement), secure and rules-driven way to efficiently capture, store, index and action any electronic document.

K1 Store Opening Soon!

Knowledgeone Corporation will shortly launch a convenient new e-commerce site for the online sale and merchandising of its products and services.

This will be an extension to our current sales force, not a replacement. Customers that prefer to deal one-on-one with an account manager will still be able to do so.

The e-commerce site will allow customers to shop online from any location and at any time of the day.

Not only will it be convenient but it has been developed so that it will be easy to use.

All credit card transactions will be secured via a third party payment gateway.

Customers will be able to peruse through detailed information about the products and services on offer and then purchase the items when they are ready - making it pressure free.

Initially, we plan to use the site to sell training, support incidents, third party goods (e.g. barcode readers) and new products.

The e-commerce site should be available for use at the end of May or in early June. We will notify you of its launch and provide further information about the site and instructions on how to use it. Stay tuned!

When Was Your Last Health Check?

Due to popular demand, Knowledgeone Corporation is pleased to announce a "Health Check" service for sites running RecFind or Knowledgeone product suites.

The "Health Check" service entails a technical expert attending your site for 2 days* and providing a thorough review of your installation, including:

• Ensuring that your system is configured to provide maximum performance.
• Review recovery procedures to ensure that data loss is avoided in the event of failure.
• Review security configuration to ensure that data is adequately protected.
• Install any available upgrades and service packs to ensure that you have the most stable version of the software installed.
• Analyze any technical support issues.
• Address any technical questions or concerns, providing general advice on system implementation.
• Develop a site summary report containing pertinent information for Knowledgeone Corporation Support Centre staff to assist resolving issues more quickly when your site experiences issues.

Customer Focus

Norfolk Island Administration

Norfolk Island is a volcanic South Pacific Island that lies between Australia, New Zealand and New Caledonia at 29'02º S and 167'56º E. It is approximately 600 miles from Auckland, 1000 miles from Sydney, 900 miles from Brisbane and 500 miles from New Caledonia. It is a ‘self-governing’ Territory under the authority of the Commonwealth of Australia. That is a distinct and separate colony of the British Crown, supervised by Australia, not owned by Australia. In 1979 Australia passed the Norfolk Island Act, which provided for the framework of Norfolk Island's current political, judicial and administrative structure.

The island has an intriguing past. Once a British penal colony, the land of Norfolk Island was granted to the people of Pitcairn Island by Queen Victoria in 1858. The Pitcairners are the descendants of the HMAS Bounty mutineers who settled on Pitcairn Island. Speaking the Norfolk language, with influences of Georgian English and Tahitian, the people are very welcoming, making Norfolk Island and its people truly unique.

Since 1979, Norfolk Island Administration (NIA) has had the responsibility of ensuring that the administration of the Norfolk Island government runs smoothly and productively.

In 1993 Norfolk Island Administration chose Knowledgeone Corporation’s (then known as GMB) LibFind product to manage and classify their library material. LibFind had the functionality to catalogue and classify books, maintain borrower details and records items that were out on loan.

In 1995 RecFind (K1 Corp’s Electronic Document & Records Management Solution) was also implemented. RecFind was used in the Administrations’ Records Office for the classification and tracking of files.

After receiving Knowledgeone ^K1 as part of their ASU program for RecFind, Norfolk approached Knowledgeone Corporation to see if it could also be used to replace LibFind as a Library system. The requirement was to find a solution to keep track of books borrowed, to whom, current financial members, etc and also to allow the administration to utilize one software package for all of their requirements. As Knowledgeone ^K1 is a Generic Application Solution, it was possible to replicate all of the functionality of LibFind, and through the concept of “stored procedures” and “triggers” it was possible to add in further functionality. Enhanced searching and reporting would give library staff faster and more accurate access to library data. While the security function allowed them to set up and maintain the two distinct areas of the Library and Records.

To create the Library function within Knowledgeone ^K1, a data conversion from LibFind to K1 was required. K1 Corp’s Professional Services scoped and ran the conversion, then customized Knowledgeone ^K1 to give Library Staff an easy and straight forward User Interface to work with. The data conversion was the most complex component of the project and highlighted the progression of technology. In particular, making comparisons between the data models used in a DOS product designed in 1985, and a state of the art .NET product like Knowledgeone ^K1 designed in the new millennium.

Using the concept of “stored procedures” and “triggers”, IT Staff added further functionality to streamline processing in the Library. A “trigger” was added so that each time a library item was checked out, a flag was set indicating the item was “on loan”. IT staff also implemented a “stored procedure” which would email a list of overdue books to the librarian each Monday morning.

Having accurate access to the borrowers’ details means that library staff can easily update records when necessary. They were keen to start recording email address so that borrowers could be notified via email when items become due or overdue.

Onsite training was conducted at the offices of Norfolk Island Administration in March 2006. Knowledgeone Corp Trainer/Consultant, Greg Warrilow, structured several courses to cater for the different intended Users of Knowledgeone ^K1 within NIA. The first step was to train the Library staff as they had already gone live with library functionality designed in Knowledgeone ^K1. The second step was to train the staff in the Records Office, as they would be the next to upgrade and convert from the RecFind to Knowledgeone ^K1.

Whilst on site Greg spent time with the library staff to give some tips on how to streamline processing. “Spending some time working in the Library was a great opportunity to see how customers effectively use our products. After having been involved in the data conversion and User Interface design, it was great to see the end result being used in a live situation”.

By implementing Knowledgeone ^K1, NIA are now in a position to incorporate Library Administration (LibFind) and their Records and Electronic Document Management System (RecFind) into one application. “Out of the Box” functionality means that they could also incorporate HR Management, Asset Management and also create new functionality if and when required.

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Free Pass To CeBIT Australia 2006

Knowledgeone Corporation will be exhibiting at CeBIT Australia 2006 on Thursday 11th May at the Sydney Exhibition Centre, Darling Harbour and would like to offer you a free pass into the show.

Come and visit our stand and find learn more about our new product Knowledgeone ^K1.

We will be located in the ‘Showcase and Export’ section, booth number 38.

In order to accept our free pass (worth $25) simply register on-line at www.cebit.com.au

We look forward to seeing you at CeBIT Australia 2006!

There is no location too great or too small for our Trainer/Consultants to visit. They have even followed in the paths of numerous tropical cyclones over the last few months and survived to tell their tales...

Scheduled Training

The first quarter of 2006 saw scheduled K1 training being conducted around Australia in our training centers. These courses were well attended in all major cities. A common feedback after completing the training was that the K1 application made so much more sense. On certain courses, several students decided to complete all three K1 courses. Once they had seen the full capabilities of the application, it was felt that it would be beneficial to complete all the training to maximize the potential of the software.

Attending the scheduled training in Melbourne in March, conducted by Angelita Elinon-Yu, were staff members from Peter MacCallum Cancer Institute. Having attended K1 training in December 2005 in order to strategize their implementation of K1, they returned in March to receive further training to prepare their own internal K1 training courses.
 

National Assembly of Wales Cardiff, Wales In February, Greg Warrilow conducted 4 days of onsite K1 training for the National Assembly of Wales. They have been using RecFind 5 for some time now but needed to amalgamate numerous databases so K1 was the obvious path. Training courses were held for end users and those that were to become the K1 Administrators.

Royal Flying Doctors
April saw a welcomed return to the Royal Flying Doctors base in Broken Hill where K1 training was conducted for key users. Once again it was great to get out into the field to see how different sites use our products. A common thread that appears during onsite training is that when users see the capabilities of the K1 software, they can start to see other uses for it outside of the standard records management and EDM uses. This was the case at Royal Flying Doctors who, in particular, saw uses for the Asset Management and HR Management functionality of K1.

USA
May sees the first scheduled K1 training course being conducted in the United States. San Diego (home of the Knowledgeone Corporation North America Head Office) will play host to a week of K1 courses. Several students have attended previous RecFind training courses in the US and are now ready to learn new skills to enable their organizations to progress with implementing K1.

New Staff Member
The Professional Services Team has recently grown again. Trevor Coombs, started working within the team in May and is a welcomed addition that will compliment an ever growing skill set that can provide a wide range of training and consultancy services.

Upcoming USA Training Schedule

Upcoming Australian Training Schedule

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Tips & Tricks