SUPPORT
Support
Support is available to all customers under a current warranty or maintenance agreement. Please click on Contact us to lodge a support request.
Product Updates – Latest versions
Web Client - v3.0.12
v3.0.12 – 2026-04-07
Changed
Updated to Telerik version 2026.1.225.462
Fixed
2500003946 Removed files from bulk upload get uploaded as .tmp
2500003945 For bulk check in dont make Type mandatory for non-type dependent tables
2500003945 For bulk check in dont make Link to File mandatory if the field is not defined as mandatory
v3.0.11 – 2026-03-16
Fixed
2500003947 Fix file in use when trying to do Bulk upload
v3.0.10 – 2025-12-06
Fixed
2500003939 Fix Web client blank screen after mini API logoff
2500003939 Fix MiniAPI blank screen after update
2500003940 SectionReport Licensing Error
2500003941 Ensure created directories have full access for all users
v3.0.9 – 2025-11-25
Fixed
2400003932 Fix with MiniAPI Imageonly returning an error
2500003938 Updated web.config to hide server information for security purposes
2500003937 Security Groups access combination issue
2500003934 correctly update the miniapi url
v3.0.8 – 2025-08-20
Fixed
2400003893 MINOR Fix Upload files with long names. Introduce temp folder for long file names, also fixed for downloads and bulk upload.
MINOR Fix Autonumbering when no titles
Removed
Remove redundant logging in the web client
v3.0.7 – 2025-06-02
Changed
Update Telerik to current latest version 2025.2.520.462 to avoid Telerik vulnerabilities
v3.0.6 – 2025-05-26
Changed
Update K1ScanService to version 3.0.0
Fixed
MINOR Fix licensing issue for SectionReport when printing
DRM - v3.0.4
v3.0.4 – 2026-04-23
Fixed
2600003958 – Fixes the issue where a user receives the message ‘Please enter a unique server and database combination.’ when attempting to change the current database in the EDOC Archive configuration. Skip server and db combination uniqueness validation for the row that matches the record currently being edited
2600003970 Save from subreport tab causes “Index was out of range” error because the subreport tab is already removed
v3.0.3 – 2026-04-08
Changed
Update Activereports to version 20.0.2 to fix subreports problem when using the toolbox.
v3.0.2 – 2025-06-02
Changed
Update Telerik.WinControls to current latest version 2025.2.520.462 to avoid Telerik vulnerabilities
Smart Client - v3.0.3
v3.0.3 – 2026-04-13
Fixed
Fix problem with toolbox when creating Activereports subreports, Fix breaking changes upgrading Active reports from 17 to 20
v3.0.2 – 2025-06-02
Changed
Update Telerik.WinControls to current latest version 2025.2.520.462 to avoid Telerik vulnerabilities
Button - v3.0.2
v3.0.2 – 2025-06-02
Update Telerik.WinControls to current latest version 2025.2.520.462 to avoid Telerik vulnerabilities
GEM - v3.0.3
v3.0.3 – 2025-05-26
Agent
Changed
Update numerous libraries to address security vulnerabilities.
Fixed
2600003957 – Dont send emails to quarantine if a an error occurs after they have been successfully processed.
Removed
Removed “Processing Inbox” log message
Queue Processor
Added
2600003944 – Added logging to indicate what rule has been applied to select or exclude an email for uploading.
Changed
Update numerous libraries to address security vulnerabilities.
SDK - v3.0.4
v3.0.4 – 2026-08-19
Added
2600003986 – ‘Created by Application’ Field Configurable for SDK Record Creation
Fixed
2600003982 – Remove dependency on TLS1.0
v3.0.2 – 2025-04-28
Added
2600003960 – Complete the Implementation of POST equivalents to existing GET calls to circumvent URL length limitations.
Xchange - v3.0.3
v3.0.3 – 2025-06-02
Changed
2600003981 Modify the handling of automated process settings so that they are universal and not applied to individual users.
2600003987 Extended logging
v3.0.2 – 2025-06-02
Changed
Update Telerik.WinControls to current latest version 2025.2.520.462 to avoid Telerik vulnerabilities
Downloads and Service Packs
Click here to request a RecFind Service Pack (v2.6 to v3.0)
Summary of changes to RecFind 6 from version 2.4 to version 3.0
Service Pack |
Details |
| RecFind 6 v3.0 + RF7 Web Client | Original Release Date: January 2024 Includes updated versions mentioned above. Available to customers with a current ASU agreement only. Please Request 3.0 Service Pack. |
| RecFind 6 v2.11 | Release Date: June 2021 Available to customers with a current ASU agreement only. Please Request 2.11 Service Pack. |
| RecFind 6 v2.10.1 Web Client & Mini-API component only |
Release Date: February 2020 Available to customers with a current ASU agreement only. Please Request 2.10.1 Web Client Service Pack. |
| RecFind 6 v2.10 | Release Date: August 2019 Includes Web Client & Mini-API v2.10.1 (Released February 2020) Available to customers with a current ASU agreement only. Please Request 2.10 Service Pack. |
| RecFind 6 v2.9 | Release Date: June 2017 Available to customers with a current ASU agreement only. Please Request 2.9 Service Pack. |
| RecFind 6 v2.8 | Release Date: November 2016 Available to customers with a current ASU agreement only. Please Request 2.8 Service Pack. |
| RecFind 6 v2.7.1 GEM component only |
Release Date: February 2016 Available to customers with a current ASU agreement only. Please Request 2.7.1 Gem Service Pack. |
| RecFind 6 v2.7 | Release Date: September 2015 Available to customers with a current ASU agreement only. Please Request 2.7 Service Pack. |
| RecFind 6 v2.6.1 Web Client & Mini-API component only |
Release Date: March 2015 Available to customers with a current ASU agreement only. Please Request 2.6.1 Web Client Service Pack. |
| RecFind 6 v2.6 |
Release Date: April 2014 Available to customers with a current ASU agreement only. Please Request 2.6 Service Pack. |
| RecFind 6 v2.5 |
Release Date: November 2012 Available to customers with a current ASU agreement only. Please Request 2.5 Service Pack. |
| RecFind 6 v2.4.1 Web Client & Mini-API component only |
Release Date: January 2012 For customers with RecFind 6 v2.4. Please Request 2.4.1 Web Client Service Pack. |
| RecFind 6 v2.0, Service Pack 4 (upgrades your version to v2.4) |
Release Date: August 2011 Not available to download, shipped to all customers on CD-ROM. If you have a current ASU and have not received the software, please Request the RecFind 6 v2.4 CD-ROM. |
| RecFind 6 v2.0, Service Pack 3 |
No longer available. All changes are now included in the RecFind 6 v2.0, Service Pack 4 update. |
| RecFind 6 v2.0, Service Pack 2 |
No longer available. All changes are now included in the RecFind 6 v2.0, Service Pack 3 update. |
| RecFind 6 v2.0, Service Pack 1 |
No longer available. All changes are now included in the RecFind 6 v2.0, Service Pack 3 update. |
Live Online Support
How it works
It is often advisable to have a Knowledgeone Support Specialist connect to your desktop to better analyse an issue and then decide on the most appropriate action.
To do this, we use the Microsoft product Teams as it allows us (with your permission) to take over control of your desktop.
Using this service, Knowledgeone Corporation technical support staff are able to see the problem you are experiencing via a standard internet connection.
The screen-sharing lets both you and the Knowledgeone Corporation Technical Support Specialist communicate by voice, see your computer screen, share your mouse and keyboard and of course, see each other.
Frequently asked questions
Q: How does this service work?
At any time during a session, you can retake control of your computer. In other words, you can have our support representative solve a problem for you while you watch, or you can have the support representative tell you what to do step-by-step. You will be in charge at all times.
Q: Can a support representative look through files on my computer without my knowledge?
A: Absolutely not. With the screen-sharing feature, your representative sees only what you see and whatever you decide to show him/her on your screen. It is a screen sharing facility – you can see everything we do!
Q: Is it true that my support representative can see everything on my screen?
A: Yes. But before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
A Knowledgeone Support Specialist can tell you what to do and watch each step as you do it, or he or she can do it for you (by using your mouse and keyboard remotely) while you watch and learn. It’s like having your own personal support representative sitting right next to you.
That is the essence of Live Support, it is the same as having a Support Specialist sitting next to and helping you to identify and resolve an issue.
Questions?
We are happy to discuss any questions you may have.