Knowledgebase & FAQ

The person who installed the Button can see the icons, but anyone else using the workstation can not

POSSIBLE SOLUTION #1: ADD-INS NOT CONFIGURED FOR CURRENT USER

This commonly occurs when using Microsoft Office 2007 or Microsoft Office 2010 because the Add-in settings are profile specific.

The RecFind 6 Button installation program will configure the user performing the install to be able to see the Button, however any other profiles will not have the appropriate settings available.

WHAT TO CHECK

If using Microsoft Office 2007 or Microsoft Office 2010, run REGEDIT.EXE and check the following registry keys exist:

• HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\ExcelAddIn
• HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OutlookAddIn
• HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\PowerPointAddIn
• HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\WordAddIn

For example:

SOLUTION

To resolve this issue, Knowledgeone Corporation supply a utility that will create the Add-in settings for the user currently logged in. The utility is known as ButtonRegistry.exe and can be found on the RecFind 6 CD-ROM in the Button folder.

The latest version (i.e. version 3) can also be downloaded from RecFind 6 Button Registry Utility page.

POSSIBLE SOLUTION #2: INCORRECT LOADBEHAVIOR, ADD-IN IS DISABLED

In certain circumstances, the RecFind 6 Button Add-Ins can be disabled by Microsoft Office.

WHAT TO CHECK

If using Microsoft Office 2007 or Microsoft Office 2010, run REGEDIT.EXE and check the following registry keys are set to '3':

• HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\ExcelAddIn\LoadBehavior
• HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OutlookAddIn\LoadBehavior
• HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\PowerPointAddIn\LoadBehavior
• HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\WordAddIn\LoadBehavior

For example:

For Microsoft Office 2003, run REGEDIT.EXE and check the following registry keys are set to '3':

• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Excel\Addins\ExcelAddIn\LoadBehavior
• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\OutlookAddIn\LoadBehavior
• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\PowerPoint\Addins\PowerPointAddIn\LoadBehavior
• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins\WordAddIn\LoadBehavior

SOLUTION

If you find any of the above LoadBehavior keys to be a value other than 3, double click on the key and change the value to 3, as shown below:

Once you’ve made the change, close REGEDIT and restart the Office application to confirm that the add-in now appears.

If it still fails to appear, recheck the registry value using REGEDIT. If the LoadBehavior key has gone back to another value, a configuration problem may be using Office to automatically disable the RecFind 6 Button Add-in.

Reasons known to cause this include:

• Not having ‘Microsoft Visual Studio 2005 Tools for Office Runtime, Second Edition’ installed
• Having the incorrect path in the Manifest key
• Invalid 'Microsoft Visual Studio 2005 Tools for Office Runtime, Second Edition' installation, running a repair on the component fixes the issue

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