Now easily integrate RF6 to SharePoint Online using our new RF6 Connector

This new product utilizes the very latest Microsoft Power Automate, Power Apps and Power BI to provide the most powerful, most seamless and most flexible integration to PowerPoint Online.

Note that you can use the RF6 Connector to connect to any system via the MS Power Platform, not just SharePoint Online.

The RF6 Connector replaces our legacy product the SharePoint Integration Module. It provides a superset of the old functionality.

"The absolute best tool for adding TWAIN Document Scanning support to your Web applications."

Improvements in version 2.0.0

Component:

*Added scannerInterface to the configuration.

• None: hides both UI elements. Allows for scanning and document creating with a single click.
• Web: hides the desktop UI. Allows for specifying the scan parameters in the scanning modal.
• Visible: displays both the desktop UI and the scanning modal.
• Desktop: hides the web modal. Displays the desktop UI to set the scan parameters.

Removed version from the configuration.

Added scanButton to the configuration to bind an onclick event to the specified HtmlElement to display the modal.

Added K1WebTwain namespace object. Provides methods to interact with the service via JavaScript.

*Note: scannerInterface selection is limited to [Visible] on macOS. This will be addressed in a future release.

Windows Service:

• Updated to Tesseract4.
• Updated PDF/A generation.
• Added ServiceAvailable HttpGet.
• Updated StartScan to have additional validation.
• Updated AttachDocument to have additional validation.

The easiest way for Developers to add TWAIN Document Scanning to applications

If you have questions about the new functionality, please contact us

Existing pricing, $USD3,000, will be valid until 30th September 2021.

“We continue to invest in our products to save you time and money”

Whereas customers all over the world use RecFind 6 to automate records management, document management and workflow, many also use it to satisfy other application requirements. Here are a few examples:

• Vaccination Register
• Mortgage Application Processing
• Contract Management
• Securities and Vault Management
• Integration to Membership Systems
• Integration to Member Portals
• Asset Management
• HR Management
• Contractor Management
• Cultural Artifact Management
• Client Relationship Management
• Software Development Management
• Software Licensing Management

And many more…

The big advantage?

Utilize a single software application and a single investment to satisfy multiple application requirements. Significantly increase your Return on Investment by utilizing RecFind 6 in other areas of your business. You have already paid for the product, why not get extra value in return?

Please talk to us if you have another application you think we may be able to address with RecFind 6. The discussion is free as is an obligation free quotation. You have everything to gain.

We look forward to being of service.

The Challenge

An interesting challenge for Records Managers, Knowledge Managers and CIOs is the newer document management paradigm of being asked to manage all content according to the ‘Records-In-Place’ paradigm, without a single central repository. That is, to be responsible for all content across a myriad of locations controlled by a myriad of applications and a myriad of departments/organizations and people.

We all realize that Enterprise Content Management, or Content Services as it is now called by Gartner, is a moving target, constantly evolving with new challenges and new paradigms.

For example:  

• How do we filter out only relevant information from social media?
• How do we avoid capturing personal data and being culpable under privacy laws?
• How do we capture all emails containing sexism, racism and bullying without being guilty of an invasion of privacy of the individual?
• How do we meet all of our compliance obligations when our staff are spread across multiple states/counties/provinces and multiple countries with different legislation and compliance requirements?

All weighty challenges for the modern Records Manager, Knowledge Manager or CIO. Now we have a new challenge, how to manage multiple silos of information without a central repository.

Multi-Repository (multi-Silo) Systems

In multiple-repository systems we find multiple document stores or silos, local files, network file shares, local data bases, multiple file servers, multiple copies of SharePoint and multiple Cloud repositories like Dropbox, Box, iCloud, Google Cloud Storage and other hosted document storage. The CIO may proudly claim to manage multiple information silos but what he or she really has is a laissez faire document management ecosystem that may well be centrally monitored (hopefully) but is most certainly not centrally managed.

In the multiple silo model, the documents in our multiple locations are ‘managed’ by multiple people and multiple and independent applications (e.g., SharePoint, Google Docs, Office 365, etc.). We may have implemented another layer of software above all these diverse applications trying to keep up with what is happening but If I am just ‘watching’ then I don’t have an inviolate copy and I don’t have any control over what happens to the document. I am unable to enforce any standards. There is no ‘standard’ central control over versioning or retention and no control over the document life cycle or chain of evidence.

For example, you wouldn’t know if the document had since been moved to a different location that you are not monitoring. You wouldn’t know if it had been deleted. You wouldn’t know its relationship to other documents and processes in other silos. You wouldn’t know its context in your enterprise and therefore you wouldn’t know how relevant this document was. The important distinction is that under the multiple silo model you are ‘watching’ not managing; other multiple pieces of software are managing the life cycles and dispositions of the documents independently.

All you really know is that at a certain point in time a document existed and what its properties were at that time (e.g., historical ‘natural’ Metadata such as original filename, author, date created, etc.). However, you have no contextual Metadata, no transactional Metadata, no common indexing and no common Business Classification System. In this case, you don’t have a document management system, you have a laissez faire document management ecosystem, an assortment of independently ‘managed’ information silos. Most importantly, you are not able to link documents to business processes that transcend organizational structures and silos.

What are the issues?

Sure, SharePoint and Cloud silos make collaboration easier but at what cost? What can’t we do with this multi-silo ecosystem? Why doesn’t this solution meet the best-practice objectives of an enterprise Document Management System? What are the major areas where it falls short? How does the proliferation of multiple silos and content repositories affect us? What are our risks? Here is my assessment of the major shortfalls of this ‘Records-In-Place’ paradigm.

We are unable to: 

1. extract the critical insights that enterprise information should provide
2. define all the relationships that link documents to enterprise business processes
3. find the right information at the right time
4. provide a single access point for all content
5. Implement an effective, consistent enterprise-wide document security system
6. effectively protect against natural or man-made disasters
7. produce evidence-standard documents
8. minimize document handling costs
9. guarantee the integrity of a document
10. guarantee that a document is in fact the most recent version
11. guarantee that a document is not an older copy
12. minimize duplicate and redundant information
13. meet critical compliance targets like Sarbanes-Oxley Act (SOX) and the HIPAA
14. create secure, searchable archives for digital content
15. effectively secure all documents against loss
16. implement common enterprise version control
17. facilitate enterprise collaboration
18. Improve timeliness
19. manage enterprise document security and control
20. manage smaller and more reliable backups
21. achieve the lowest possible document management and archiving costs
22. deliver the best possible knowledge management access and search
23. guarantee consistent content
24. optimize management and executive time
25. standardize the types of documents and other content can be created within an organization.
26. define common use template to use for each type of document
27. standardize the Metadata required for each type of document
28. standardize where to store a document at each stage of its life cycle
29. control access to a document at each stage of its life cycle
30. move documents within the organization as team members contribute to the documents' creation, review, approval, publication, and disposition
31. implement a common set of policies that apply to documents so that document-related actions are audited, documents are retained or disposed of properly, and content that is important to the organization is protected
32. manage when and if a document has to be converted from one format to another as it moves through the stages of its life cycle
33. guarantee that all documents are treated as corporate records, that common retention policies are applied determining which documents must be retained according to legal requirements and corporate guidelines
34. guarantee enterprise-wide Regulatory compliance
35. produce an enterprise-wide audit trail
36. share information across departmental and/or silo boundaries
37. centrally manage the security access to documents/information across different areas of the organization
38. consistently classify documents as each repository may be used by a different department and be classified differently  
39. identify duplicates based on document name
40. easily find things based on metadata, as it wouldn’t be common across repositories
41. control access via AD single sign on
42. access all enterprise documents using a single license
43. centrally audit access and changes to metadata

What are your risks?  

Your risks are huge!

We have all known for at least 30 years of the significant benefits of Document Imaging.

Document imaging or the scanning of paper documents to convert them to digital images, along with workflow, was the real beginning of office automation.

The advent of Document Imaging in the early 1980s did for office automation what barcodetechnology did for physical records management and asset management. It allowed manual processes to be automated and improved; it provided tangible and measurable productivity improvements and as well as demonstrably better access to information for the then fledgling knowledge worker.

However, over 30 years later, we have a paradox where we all take document imaging for granted but, we still don’t utilize it to anything like its full capabilities. Most organizations use document scanners of one kind or another, usually on multi-function-devices, but we still don’t appear to use document scanning nearly enough to automate time-consuming and often critical business processes.

I don’t really know why we are not utilizing document scanning more widely because it obviously isn’t a matter of lacking the tools; we have every type of document scanner imaginable and every type of document scanning software conceivable.  The struggling knowledge workers of 30 years ago would be ecstatic with the options available today.

We just seem to be stuck in first gear or, maybe we just are not applying enough thought to analyzing our day to day business processes.

Business Processes Management based on the circulation of paper documents in 2020 is archaic, wasteful, inefficient and highly prone to error. Yet, many organizations I deal with still have critical business processes based on the circulation of paper. How incredibly careless and dangerous is that?

Let’s look at the benefits at the most basic level: 

• How many people can read a paper document at any one point in time? The answer is one and one only.
• How many people can look at a digital image of a document at any one point in time? The answer is as many as need to.
• How hard is it to lose or damage a paper document? The answer is it is really, really easy to lose of damage or deface a paper document.
• How hard is it to lose or damage or deface or even change a secure digital copy of a document? The answer is it is almost impossible in a well-managed document management system.

So why are we still circulating paper documents to support critical business processes? Why aren’t we simply digitizing these important paper documents and making the business process infinitely faster and more secure? For the life of me, I can’t think of a single valid reason for not digitizing important paper documents. The technology is readily available with oodles of choice and it isn’t difficult to use, it isn’t expensive. In fact, digitizing paper will always save you time and money.

So why do I still see so many organizations large and small still relying on the circulation of paper documents to support important business processes? Is it a lack of thought or a lack of imagination or a lack of education? Can it really be true that more than thirty-years after the beginning of the office automation revolution we still have tens of thousands or even millions of knowledge workers with little knowledge of or access to, basic office automation?

In a world awash in technology like computers, laptops, iPhones and iPads how can we be so terribly ignorant of the application and benefits of such a basic and proven technology as document imaging?

In my experience, some of the worst example can be found in large financial organizations like banks and insurance companies. The public perception is that banks are right up there with the latest technology and most people look at examples like banking and payment systems on smartphones as examples of that. But, go behind the front office to the back office and you will usually see a very different world; a world of paper and manual processes, many on the IT department’s ‘backlog’ of things to attend to, eventually.

The message is a simple one. If you have business processes based on the circulation of paper, you are inefficient and are wasting money and the time of your staff and customers. You are also taking risks with the integrity of your data and your customer’s data.

Please do everyone a favor and look carefully at the application of document imaging, a well-proven, affordable, easy to implement and easy to manage business process automation tool.

Emails long ago evolved to be around about eighty-percent plus of business correspondence. Most records managers also realize that most of us aren’t managing emails well and that this has left a potentially lethal compliance and legal hole to plug.

I have written numerous papers and posts on the need to manage emails, such as:

The need to manage emails differently to paper;

Managing Emails, how hard can it be?;

I am willing to bet you are still not managing your emails effectively;

How to simplify Electronic Document & Email Management;

Why are your staff still manually capturing & classifying electronic documents & emails?

The need to manage Emails?;

Six reasons why organizations do not manage Emails effectively;

When I review them today, they are just as relevant as they were years ago. That is to say, despite the plethora of email management tools now available, many organizations still do not manage their emails effectively or completely.

The Manual Model

As an recent example we had an inquiry from the records manager at a US law firm who said she needed an email management solution but it had to be a ‘manual’ one where each worker would decide if and when and how to capture and save important emails into the records management system.  She went on to state emphatically that under no circumstances would she consider any kind of automatic email management solution.

We have to provide multiple options, such as GEM and the Button, because that is what the market demands but it is common sense that any manual system cannot be a complete or consistent solution. If you leave it up to the discretion of the end user to decide which emails to capture and how to capture them, then you will inevitably have an incomplete and inconsistent store of emails.  Worse still, you will have no safeguards against fraudulent or dishonest behavior.

Human beings are, by definition, ‘human’ and not perfect. We are by nature inconsistent in our behavior on a day to day basis; we forget things and sometimes we make mistakes. We are not robots or cyborgs and consistent, perfect behavior is beyond us.

As humans, we cannot be trusted to always analyze, capture and classify emails in a one-hundred percent consistent manner.

The problem is exacerbated manifold when we have hundreds or even thousands of inconsistent humans (your staff) all being relied upon to behave in an entirely uniform and consistent manner. It is ludicrous to expect entirely uniform and consistent behavior from your staff and it is bad practice and just plain foolish to roll out an email management system based on this false premise. It will never meet expectations. It will never plug all the compliance and legal holes and you will remain exposed no matter how much money you throw at the problem (e.g., training, training and re-training).

The Automatic Model

The only complete solution is one based on a fully-automatic rules or AI driven model whereby all incoming and outgoing emails are analyzed at the email server level according to a set of business rules tailored to your specific needs. This is the only way to ensure that nothing gets missed. It is the only way to ensure that you are in fact plugging all the compliance and legal holes and removing exposure and risk.

The fully automatic option is also the most cost-effective by a huge margin.

The manual approach requires each and every staff member to spend (waste?) valuable time every single day trying to decide which emails to capture and then actually going through the process time and time again. It also requires some form of a license per employee or per desktop. This license has a cost and it also has to be maintained, again at a cost.

The automatic approach doesn’t require the employee to do anything except know how to search for emails in your EDRMS. It also doesn’t require a license per employee or desktop because the software runs in the background talking directly to your email server. It is a low cost, low impact and asynchronous solution.

The automatic model increases productivity and lowers costs. It also provides a complete and entirely consistent email management solution and at a significantly lower cost than any ‘manual’ model. So, why is it so hard to convince some records managers and /or business owners to go with the fully automatic solution?

Who Decides?

This is not a decision that should be left up to the records manager. Emails are the business of all parts of any organization; they don’t just ‘belong’ to the records management department. Emails are an important part of most business processes particularly those involving clients and suppliers and regulators. That is, the most sensitive parts of your business. The duty to manage emails transects all vertical boundaries within any organization. The need is there in accounts and marketing and engineering and in support and in every department.

The decision on how to manage emails should be taken by the CEO or at the very least, the CIO with full cognizance of the risks to the enterprise of not managing emails in a one-hundred percent consistent and complete manner.

Its Risk Management

In the end email management isn’t in fact about email management, it is about risk management. If you don’t understand that and if you don’t make the necessary decisions at the top of your organization, you are bound to suffer the consequences in the future.

Are you going to wait for the first lawsuit or punitive fine before taking action?

How to manage the process via Natural Language

We have a large number of customers using our product RecFind 6 as a Records Management System and with new customers, the question always arises about how to best organize information in the RecFind 6 database to make it as easy as possible to manage and access. As the Metadata, Data Model and Business Processes in RecFind 6 are 100% configurable, every customer ends up with a unique configuration. As well as managing records, the end result also needs to be an Information Management System.

There is no one-solution that suits all. Some records managers want the shared drives structure replicated in the database. Some want everything filed under a strict hierarchical classification system or Taxonomy. Some IT Managers want the whole process simplified so end users clearly know where to file stuff and where to find stuff. Different managers in a single customer site will often disagree about how the information should be managed. It is usually up to us to come up with an agreed and workable compromise. There is no “one size fits all” paradigm here.

Whereas I fully support the principles behind most EDRMS standards (like ISO 15489) I also find myself agreeing with most end users who just want the whole process simplified and expressed in natural language, not as an arcane, complex, inconsistent and difficult to navigate hierarchical classification system.

The way you classify information should not dictate how you store, manage and retrieve information.

I have written a paper of this exact subject and although now somewhat old, it is still 100% relevant. You don’t need to agree with me, but please try to understand the message. End users want easy, fast access, not time-consuming complexity.

Let me tell you we solve the problem at Knowledgeone Corporation and manage our emails, electronic documents and shared drives with a hybrid system. We utilize a combination of RecFind 6 and shared drives. This is also a model we regularly recommend to our customers as an acceptable compromise; one that is simple to implement and one that always works.

I am a big fan of making information as easy as possible to capture and as easy as possible to retrieve (eDiscovery). This is especially important to the long-suffering end-user class who have no interest in becoming part-time records managers and who simply won’t use a system if it is too difficult to use and too time-consuming.

The biggest problem with complex, hierarchical classification systems is that no two people file the same way and even a single user will often file things differently over time. This in itself makes the act of finding something by browsing through a classification hierarchy a hit and miss affair.

At Knowledgeone Corporation, we implemented a hybrid model that uses a simply structured shared drive resource plus automated tools to ensure everything that should be captured is captured. This approach is also all about separating the functionality of the Authoring packages (e.g., Word, Excel, Outlook, etc.) from the functionality of the EDRMS. They have different roles to play.

We use our product GEM to automatically capture all work related emails and we use our product RecCapture to automatically capture all work-related electronic documents from our shared drives. We all use a common shared drive structure to write and store our original electronic documents.

We don’t use what you would call a formal taxonomy, we use what I call a ‘natural’ classification system. For us this means a classification system that perfectly reflects our business practices, processes and vocabulary. In our case, we are customer-centric so everything (apart from a little administrative and supplier stuff) is organized in customer or prospect folders and the lower levels are minimal, being things like Correspondence, Quotes and Orders.

The structure of our RecFind 6 database is mostly based on customer and prospect files; our Records Management System is also our CRM. Customers and prospective customers are our core business just as members and cases are the core business of unions. Every industry has a core business and, in my mind, this should always be reflected in the classification system used so that it perfectly aligns with the work practices, processes and ‘language’ of most staff. Whenever I consult with a new customer, I always try to first determine its core business and its natural language and then design the system around these.

Because we are customer centric, I need to be able to see everything about any customer or prospect in one place. For us this means focusing on the Entity record (the Entity table is where we store the basic information on each customer or prospect organization). As RecFind 6 is a relational database, we then store all related information in linked tables, all linked to and accessible from the Entity record with a single click.

Ease of Access for eDiscovery

In our RecFind 6 system, every piece of information I need to refer to is just one-click away once I view the customer’s entity record. Once I select the customer record, everything thing else I need to know is just one-click away and all links are viewable in a single screen.

We have configured our RecFind 6 security system around our management structure and that works fine for us. As a Director for example, most of the stuff I save (e.g., a letter, email or quote to a customer) is with a basic security code because everyone needs to be able to see it. However, as a Director I also have the right to save things with higher levels of security, e.g., Manager Director, with appropriate restricted access. Like all good security systems, it is simple but effective.

Our searching is also structured the same way. We have configured RecFind 6 to add the objects we need to search on as menu items in the search function just as we would do for any customer. We therefore have a Metadata search menu of Attachments (electronic documents, emails and images), Entities (Customers, Prospects, Partners and Suppliers), People, Incidents, Bugs, Quotes, Invoices, Timesheets, Support agreements, etc. We repeat this with Boolean searches. We make it as easy as possible and as logical as possible so our staff can find anything as fast as possible.

Most importantly, we provide multiple entry-points for searches. I can for example search directly for emails with a Metadata search, searching by a combination of Sender, Recipient, Date, Subject, Content, etc. Alternatively, I can search for customer emails from within the Entity record just by clicking on a single link for all emails and electronic documents for that customer.

You can search on any field and different classes of users can have different Metadata to both view and search on. The security system determines what each class of user (Security Group) can both see and then do with the information they can see. The members of each Security Group see only what they need to see and have only the functionality they need to get the job done

Following the above hybrid approach also means that you can still implement and manage all the recordkeeping principles such as retention and disposal schedules, location tracking, auditing, etc.

My point is that it is possible to meet the needs of all groups of users without frustrating any single group.  It just requires a hybrid approach and the configuration of the system to suit each class of user.

Making everyone happy is a lot better than making some people happy and some people unhappy. Why would you make users unhappy if you had a choice? Any Records Management System should also be an easy to use Information Management System.

Is your Heavy-Duty Records, Document or Information Management requirement out-of-the-ordinary and does it have special or unusual requirements for business process management, integrations with legacy systems or unusually high users counts or unusually large database sizes that ‘standard’ EDRM or ECM systems aren’t equipped to handle?

If so, we have the answer with the RecFind 6 Product Suite; the big brother to RF6Cloud (RF6-RM and RF6-EDRMS).

Whereas RF6-RM and RF6-EDRMS are based on RecFind 6 they have been designed for small to medium enterprises to make it as easy and as low cost as possible to roll out and manage a records and document management solution in the Cloud. As such they suit most ‘standard’ requirements.

The RecFind 6 Product Suite, by comparison, was designed to handle any RM or EDRMS or Information Management requirement regardless of the ‘difficulties’ entailed.

1. RecFind 6 has no limit on the size of the database other than the maximum size of SQL Server, 524 Petabytes.
2. RecFind 6 has no limit on the number of users.
3. RecFind 6 has been optimized for the rapid upload and download of large electronic documents.
4. RecFind 6 comes with a standard set of integration tools that makes it as easy as possible to import data from any data source and to integrate to any other system including legacy systems, even mainframe systems.
5. RecFind 6 is ultimately configurable to the client’s exact requirements including the data model, Metadata and any business process.
6. The RecFind 6 relational database is designed and optimised for flat search times and can capture, index and manage data of any type including any kind of digital asset.
7. RecFind 6 comes with an optional standard SharePoint integration module.
8. RecFind 6 comes with an optional API/SDK.
9. RecFind 6 comes with an optional eDocArchiving module that makes it as easy as possible to move non-current electronic documents to second level storage but still have access to them from the standard client.
10. RecFind 6 comes with an optional High-Speed Document Scanning module that automates the digitisation of paper for organizations with large amounts of paper documents to capture.
11. RecFind 6 comes with optional fully automated electronic document and email management tools that totally automate the analysis, capture, indexing and classification processes.

In short, RecFind 6 is the perfect and complete solution for any large scale, complex records, document or information management requirement. It can be configured to your exact requirements and it can handle any task, no matter how complex.

We have existing customers that successfully utilize the RecFind 6 Product Suite to manage a range of ‘difficult’ and ‘unusual’ applications such as:

• Mortgage Application processing in a large bank
• Securities and Vault management in a large bank
• Contract and Intellectual Property management in a large media organization
• A Vaccination Register for a state health department
• The capture, conversion and integration of a large number of disparate (e.g., Access, Excel) databases located in multiple states and countries to provide a single, secure and standardised point of reference system

If you would like us to analyse your ECM requirement and prepare a report, with no obligation, please complete our online Needs Analysis Survey or if you requirement is outside of the ECM sphere please contact us direct and explain what it is you need to be accomplished.

We look forward to being of service.

1.    Security of Information

All information, including Metadata, electronic documents and images, is stored in the RecFind 6 Microsoft SQL Server Database, not in insecure flat file systems. In addition, all electronic documents and images are stored as binaries (Blobs) in SQL Server, not native format; they are doubly secure.

The only way anyone can access your data is via the secure RecFind 6 client where access is protected by our industrial strength security system. No one has access to your information unless you authorize it. Plus, the fully customizable Audit Trail means you can track every transaction.

Don’t store your information on insecure shared drives or in insecure applications like Excel or Access; RecFind 6 is the far more secure solution.

Concerned about security, concerned about GDPR? Then store all your information in RecFind 6.

2.    Size of your Data Store, Scalability

The only size restriction for RecFind 6 is the maximum size of a MS SQL Server Database and that is currently 524 PB (Petabyte), 524 thousand billion bytes of information and likely to increase in future versions of SQL Server.

If you are concerned about a system being able to manage all of your data and handle future growth, then store all your information in RecFind 6.

3.    Performance, time to Capture & time to Search

The architecture of RecFind 6 has been optimized for electronic document and image capture (upload), search and download. Upload and download times are also independent of the size of your database.

If you plan on having a large number of users and a large data store and are concerned about performance, then store all your information in RecFind 6.

4.    Full-text Indexing

All textual data stored in RecFind 6 is automatically full-text indexed to facilitate optimum search results. This includes emails, OCR’d images, all documents containing text, and all entered Metadata.

If you need extremely fast and accurate text searches of your data, then store all your information in RecFind 6.

5.    Versioning of electronic documents

All electronic documents stored in RecFind 6 are automatically versioned when captured.

If maintaining an accurate record of all electronic document versions is important to you, then store all your information in RecFind 6.

6.    Reliability, Availability

RecFind 6 is renowned for its robustness and high availability. Situations where a code failure has made RecFind 6 unavailable to users are rarer than hen’s teeth. RecFind 6 runs and does what it says  on the box, day in and day out for 12 months a year.

If reliability and availability is important to you, then store all your information in RecFind 6.

7.    Microsoft Compatibility

All new versions of RecFind 6 are tested against the latest releases of Microsoft products including Windows Desktop, Windows Server, SQL Server and Office. We protect your investment in our products by ensuring that they continue to work in your chosen Microsoft environment.

If ongoing compatibility with Microsoft is a concern, then store all your information in RecFind 6.

8.    Support

We don’t have complicated, multi-tier plans for support; we address each support request as soon as it is received. Support is also FREE to all customers under a current maintenance agreement. We are rightfully renowned for the quality of our support service. Plus, all support is handled by our employees; we DO NOT OUTSOURCE support.

If high quality support is important to you, then store all your information in RecFind 6.

9.    Flexible Licensing & Pricing

We offer multiple licensing & pricing plans including In-Perpetuity, Annual, Subscription, Hosted (SaaS), Not-For-Profit, Site & Organization licenses. Plus, we will work with you to structure a plan to suit your unique needs.

If flexible licensing & pricing plans are important to you, then store all your information in RecFind 6.

10.         Dealing with the owner of the Intellectual Property (IP)

We designed and built the very first RecFind in 1986 and have designed and built every version since then. Please refer to our history of product development. When you deal with us you are dealing with the owners and developers, not a reseller or licensee. No one knows our products better than we do.

If it is important to you to deal with the experts, then store all your information in RecFind 6.

11.         The need to store multiple types of electronic documents & digital assets

RecFind 6 stores and manages any kind of electronic document including emails, plans, CAD drawings plus any kind and size of digital asset. It has been optimized to handle very large digital objects.

If you need to capture and manage any kind and any size of electronic document, then store all your information in RecFind 6.

12.         Unlimited users, Scalability

RecFind 6 can be delivered with a single user license or an unlimited user license and any number of users in between. Its unique architecture is able to support any number of users. The only prerequisite is that you provide adequate server hardware to meet your requirements. There are no inbuilt restrictions in RecFind 6 for either users or the size of the data store.

If you need to support a large number of users, then store all your information in RecFind 6.

13.         Accessibility

The RecFind 6 Web Client provides secure access to your data from anywhere in the world there is an Internet connection and from a variety of browsers and devices including the iPad.

If remote and convenient access is a requirement, then store all your information in RecFind 6.

14.         Ease of Configuration, Flexibility

The RecFind 6 DRM tool, supplied free of charge, makes it easy for you to modify RecFind 6 (Data Model, Business Process, Metadata, Security System, etc.) without ever having to contact us or pay for changes and still have a standard product.

If you have a need to modify your information management solution to your exact and changing requirements, then store all of your information in RecFind 6.

15.         Ease of Integration to other systems

The RecFind 6 Product Suite includes multiple tools to make integration to any other system or data source as quick and as easy as possible. These tools include the DRM, Xchange, The SharePoint Integration Module, the MINI API and the SDK/API.

If you have a need to integrate to other systems and to import data from a variety of data sources, then store all of your information in RecFind 6.

Why is RF6Cloud such a big improvement on the old Enterprise Content Management, Records Management, Document Management paradigm?

The Old Model

As Knowledgeone Corporation, we have worked with the old model since 1986. Big upfront software costs, big annual software maintenance costs, expensive computer hardware and software, extensive and expensive consultancy and training programs, expensive IT support.  Yes, it worked but it was and is very expensive and it takes a very long time.

The New Model

As RF6Cloud, our new company and new paradigm, we set out to change and disrupt the industry. The same end result but a much faster, much less invasive and much less expensive process to get there.

What you don’t need with RF6Cloud

Because we host the solution ‘In the Cloud’ you don’t need expensive servers and software. Because we run and maintain everything, including taking your backups, you don’t need IT people. Because we provide a pre-configured solution and an easy way for you to upload all your data and standards you don’t need weeks or months of expensive consulting.

Because we have created a whole series of online training courses on our YouTube channel plus detailed online help you don’t need weeks of onsite training courses.

Free Support

You also won’t get any ‘do not reply’ emails from us either and you don’t need to spend hours on our website trying to find our how to contact us. Just click on Contact Us and ask your question. We respond to each and every contact. We welcome your input and questions. We look forward to hearing from you. Online support is free.

Management Console & Dashboard

We also provide you with a management console and dashboard so you are always in control of your app.

A single low-cost monthly subscription

A complete, secure, scalable and robust solution for just a few dollars per month per user. There is nothing else to pay.

“Much less than the average employee spends on coffee each month.”

A no-obligation free one-month trial

If you are still nervous, sign up for our one-month free trial. It’s the full solution and you get full service during the trial. Please put us to the test, we are happy to accept your challenge.

It’s your Data

If you decide not to proceed after the trial, we promise to delete all of your data and if required, even provide you with a backup before deleting your data. The same goes for any time in the future should you decide for any reason to cancel your subscription. We will provide you with a full backup of your data before deleting it. That is a guarantee.

Still have questions?

Please ask away Contact Us